Teresa Potts
Lead QA Engineer
RESUME
Professional ​
info​​
I am a IT Quality Assurance professional looking to stay close to home while networking with other members in the IT community.
Work​
experience​
GSTV, Lead QA Engineer
​2018 - Present
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Kanban – Agile Methodology
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Lead QA team on a small sized development team
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Conduct weekly one on ones with direct reports
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Work with multiple recruiters, interview, and hire QA and development staff
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Train new QA staff
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Lead bi-weekly QA meetings
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Attend and contribute to discovery, grooming, kickoff/planning, and retrospective meetings
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Create, edit, maintain, and review test cases, plans, and automation code
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Using Testrail as a test repository
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Using Selenium CucumberJS in Webstorm IDE with Git for version control
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Pull request reviews using Bitbucket
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Postman
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Work with DevOps to integrate CucumberJS and Postman automation into Jenkins
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Create Acceptance Criteria
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Prioritize automation backlog
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Test large microservice API architecture, polling, legacy applications, agenda jobs, and shell scripts
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Test front end UI Dashboards
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Test backend database data in MySQL, MongoDB, and DynamoDB
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Test data storage and migration in S3, Dropbox, and Nuxeo
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Present bugs and enhancements to development for correction
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Create, Edit, and Maintain XML, JSON, and SCA files for testing
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Test 3rd party integration
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View and verify logs
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Test and Verify deployments in UAT and Production
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Vertafore, Sr Lead QA Analyst (formerly QA Analyst)
​2008 - 2018
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SAFe Agile Scaling - SCRUM
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Test Sircon Suite of products, which features over 8 product offerings currently
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Test older legacy products that are over 20 years old as well as new construction and architecture
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Present bugs and enhancements to development for correction
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Test webservices, REST calls, and integration points between our products and/or third party software
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Testing types include: compatibility, black box, white box, functional, regression, integration, load, and security
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Create and review test plans and document test results in Testrail
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Create and maintain test data
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View and verify logs
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Run Quartz, DBMS, J2EE, CRON, and PLSQL jobs manually on the database/ application servers and GUI
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Create, Edit, and Maintain XML, Flat Files, and JSON test cases
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Participate in planning, grooming, and retrospective meetings in SCRUM agile work environment
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Test release level software deployments in multiple environments for verification: TEST, PREPROD, UAT, PRODUCTION including load tests and webinspects
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Provide guidance as well as documentation and scripts for the software engineers in test to follow to create/maintain our automation suites
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Build and deploy test environment using Bamboo and recycle servers as needed
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Internal Documentation
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Work closely with other departments to finish projects on time including product management, internal configuration teams and internal stakeholders
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Work closely with product management and development during the planning process to clarify acceptance tests and requirements
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Identify code paths that may be affected when making changes during pre-grooming and grooming, and planning
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Attend 3rd party meetings and calls
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Help create and maintain quality assurance department procedures
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Train new QAs with our products
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Perform knowledge sharing events
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Lead internal mentorship program
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Perform large scale planning on testing efforts (i.e. server moves, FTP protocol changes, etc)
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Run status updates on large projects with all parties involved
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Identify and lead projects to make testing more consistent between environments and other variables
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Lead discussions and meetings with the QA team on a weekly basis
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Identify dependencies between teams during planning and set a timeline
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Answer questions from other teams during sprints
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Attend recruiting events for QA and development staff at colleges and job fairs
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Interview potential QA and developer staff in office or via Skype
Jackson National Life Insurance,
Operations Associate Level IV
​2005 - 2008
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Process all products lines including life, fixed, fixed indexed, and variable annuities
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Process new applications and make sure they meet state and federal compliance laws
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Process report including PAC, Failed to Process, and Conditional Reports
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Meet occupancy, quality, and phone quality standards
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Assist in Training associates including in a classroom setting and being a mentor/buddy in Home office and Denver Office
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Assist in Quality Control process
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Assist in updating procedures and other references used
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Proficient in many in house programs to process new business including NB Desktop, Cyberlife, 1035 Database, SPOT, Internal Transfer Database, Broker Mgmt Database, Manual Workaround, Performance Plus, PPS Production, Rumba – LOG, JNLCICS, EquityPlus, Vantage, Ring Alert, Contact History, Fax Press, RAM, J2K, FileNet, Account Reconciliation, JILL, Document Direct
Gray Television Group - WILX NBC-10,
Traffic Assistant
2004 - 2005
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Assistant to the Traffic Manager
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Process new copy and ingest into our system
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Alphabetize and maintain the copy room
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Provide copy to master control
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Process makegoods as needed
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Receive and ingest new copy made internally with production team
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Work with sales to make adjustments as needed to copy
Freedom Broadcasting of Michigan - WLAJ ABC-53/WHTV UPN-18/WBL WB-30,
National Sales Assistant/Traffic/Receptionist
2004
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Greet visitors
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Screen and answer calls
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Deliver mail to all departments
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Enter in sales information and data
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FIll in traffic gaps with PSAs
Famous Footwear, 2nd Assistant Manager
2000-2004
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Assistant to the Store Manager
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Open and Close the store
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Greet and assist customers
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Answer the phone and assist customers and other store locations
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Loss Prevention
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Train new employees
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Assist in making schedules
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Receive and verify shipment
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Arrange endcaps and promotional material
Blockbuster,
Customer Service Representative
2001-2003
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Greet and assist customers
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Answer questions over the phone and assist other store locations
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Alphabatize, organize, and stock movies
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Stock food and beverages in the store
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Arrange promotional items and deals
Skills & Tools
Agile
Atlassian Confluence
AWS
Bamboo
Bitbucket
Browser Developer Tools
Browser Compatibility Testing
Call Center
Crucible
Cyberduck FTP Client
Dynamo DB
Eclipse
Elasticsearch/Kibana
Filezilla FTP Client
Git
Github
Google Hangouts
Graylog
Hipchat
iMacros
Integration Testing
IntelliJIdea
Jenkins
JIRA
JMeter
Kubernetes
Mac OS
Manual Testing
Microsoft Office Suite
Microsoft Project
MongoDB
MS Access
MySQL
Netbeans
POSTMAN
Prometheus
Redis
SCRUM
Skype
Skytap
Slack
SOAPUI
SQL Developer
Software Documentation
Test Plans
​TestRail
Toad
Tortoise SVN
Tower (Git Client)
Unix
Web Applications
WebEx
Webinspect
Webservices
Windows 10
WingIDE
Languages
C#.Net
HTML5/CSS3
Java
Javascript/jQuery
JSON
Objective C/Swift (iOS)
​PHP
Python
SQL/PLSQL
XML
Education
Lansing Community College, Associates in Business
Major: Computer Programming Analyst
Certificates: Computer Programming Analyst, Mobile Application Developer, Web Site Developer
​Spring 2013 - Winter 2014
President's List
ITSA (Information Technology Student Alliance), External President and general member
LCC Alumni Association
Elmhurst College, Bachelor of Music
Major: Music Business
Minor: Business Administration
​2000 - 2003
Cum Laude
Elmhurst College Alumni Association
MBSU (Music Business Student Union) Member
Everett High School
​1996 - 2000
Valedictorian